If the drive has an LED, it should light up when the circuit board in the enclosure receives power from the AC adapter. After the hard drive is uninstalled, unplug the USB cable. If you are having a similar issue that WD My Passport external or internal hard drive not showing up on Mac, you can try the following tips as listed here for help: (Some are similar as shown on this page) #1. Jeff Grundy has been writing computer-related articles and tutorials since 1995. Hope my words can give anyone there useful clues. Hello, I have many so I just use a power supply from another unit and it works fine. I tried accessing My Book from my PC, no luck. If it's one of the WD "My Book" series they're a bear to get open. My WD external hard drive just suddenly stopped being recognized by my computer while I was watching a movie. The tiny bulb is constantly blinking when plugged in. Step 4. External Hard Drive Not Showing Up in Disk Management. If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. The tiny light on it flickers on and off once when I’ve only plugged mine in 4 or 5 times to load it because it was my backup. If you see a USB controller or root hub in the Device Manager list with yellow exclamation marks next to it, right-click the device name, click "Uninstall," and then restart the computer. Mine worked fine for a few years. The light still comes on and it doesn't make any clicking noise, but it just doesn't show up on my computer anymore. Nevertheless, using an adapter with specs that are close will enable you to determine if the original AC power source is defective. This drive is an older model (about 8" X 6" container). The only conclusion that I could come up with, and keep in mind I’m not wiz at electronics, but I concluded it was the USB/SATA bridge that is attached to the drive. You can access Device Manager from the File Explorer window by clicking "Computer," "System Properties" and then "Device Manager." I downloaded a free tool called “MiniTool Power Data Recovery” www.powerdatarecovery.com. Click "Device Manager" then expand "Disk drives". Seagate external hard drive is always used to back up important data or transfer data between computers. A way to tell if you have driver problems with one or more USB controllers is to check in Device Manager. I don't know what reasons have made the drive not responding, and neither I know any solutions. Try a different USB-C adapter to connect the WD hard drive if your Mac only has the Thunderbolt 3 port. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. 1. Next, move on to your cable and USB port. Here's what to do if your device is not detected in Windows and Mac. All you may need is a new external enclosure. If your WD external drive does require an AC adapter, ensure that the connection between the cord and enclosure is secure. Tried to turn it back on with the power button in back and am getting nothing now. Change WD Passport drive letter #3. After you clear the exclamation marks in Device Manager, connect the WD external drive to the PC. If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. Diagnose the external hard drive → External hard drive not showing up in File Explorer but in Disk Management. Right-click "This PC" and choose "Manage". Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. Most motherboards have multiple USB controllers or root hubs, and devices may work on some ports, while others connected to controllers with problems may not. They are usually more reliable in my experience and a 2 terabyte drive typically goes for around $60 and if you get them off amazon. Hi there, I have a problem with my external hard drive, its a WD Elements SE 1TB and its not being recognized by Windows (running Windows 7). I've changed the USB port but it still not working. Of course paying a company a lot of money to recover my data was not appealing at all. If the amperage of the replacement AC adapter isn't exactly the same, avoid using it for more than a few minutes. Sounds like the power supply has failed. Acronis True Image for Western Digital to back up their drives.) no mains lead, just plug straight into a USB 3.0 port). I used the free download just to see if it would work and it did. I did how ever find a solution to recovering my data, now I have read that WD encrypts the data on there drives, which is why the drive/ partition showed up but could not read the data. Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. Then right-click on the unallocated space on your external hard drive and create a new volume on it. WD also said take the bare-bones drive in and show to a tek to buy the propert SATA. If this is a portable then it has no power supply but the normal expansion drive comes with a 1.5A or 2A power supply.. A hard drive, be it internal or external, may fail to spin up due to several reasons, generally a mechanical or electrical failure. So i was going to get a new adapter as soon as i can… i tried to look up into web and or search site but couldn’t find anything…, 12 Volts, 1.5 Amps,18 Watts Acronis True Image for Western Digital. And PC Inspector, etc I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. The following are some solutions to solve "Seagate external hard drive not showing up or detected". I have tried other data cords and have the same result. Answered. There is no fuse inside it. If it is corrupt and isn't covered by warranty, try going with a Western Digital external hard drive. My MacBook Pro won’t recognize the device. I took it out today to put more files into it but it won't power up. Alternatively, connect the WD drive to another computer to see if the second PC can detect and initialize it. For example: Data loss; Overheating hard drive; Hard drive not spinning, light blinking; Critical system failure; 4 methods to fix external hard drive won't power up Now I have to figure out what I’m going to do with my 4TB drive. 100% freeware iCare Data Recovery Free (free and good) Same thing happened to me with my Book Essentials 2TB. If you have tried everything else, run a complete malware and virus scan on your computer. Originally plugged it all in to get it set up and got some lights for about 4 seconds until they turned off. I sent them an email about it, without a warranty, and I got a reply from the “Level 2” support to make an appointment on phone. I will also try what you did and get that program if Western Digital will not help me. I saved all my important files on it. WD My Passport not showing up on Mac. Mine did the same thing. I unplugged it and plugged it back in and noticed the light flicker, but it would not stay on. plugged in, that’s it. I've tried switching out USB cords, but still nothing happens. Here is my shot in the dark. "My 1TB WD external hard drive is not working on my Windows 10 PC and I can do nothing to the drive since it fails to show up in This PC. I check the outlet, made sure every thing was plugged in, and it was. How can I make an old 2.5" laptop IDE hard drive spin up with out a computer? It is favored by many Windows users. Here's what to do if your device is not detected in Windows and Mac. So, I did a little searching online for possible issues with My Books. I am having a WD 500 GB desktop internal hard drive. If Windows doesn't detect the drive -- or if the lights don't come on after connecting the USB cable to the computer -- plug the device into one of the ports on the back of the PC. External hard drives back up your most important files, but what happens when they malfunction? Powered by Discourse, best viewed with JavaScript enabled. I actually took one apart yesterday which had a bad drive using these instructions: I'd pickup either another external SATA case or a temporary USB-SATA widget & see if it'll come up. The light still comes on and it doesn't make any clicking noise, but it just doesn't show up on my computer anymore. What are some possible reasons and how can I fix it? Wait for 1 minute and then reconnect the USB cable. Born and raised in South Georgia, Grundy holds a Master of Science degree in mathematics from the Georgia Institute of Technology. Dear All, I have a WD Elements External hard disk, model “WDBABV7500ABK”. I googled this situation and all I could find to try was to format the drive, which I did. Does anyone have a better solution? Sounds like the power supply has failed. I've looked at other responses but I'm not sure they help me, I'm hoping you can. I wound up just buying a new external drive to replace the old one. Try backing up your beeping external hard drive Depending on why your hard drive beeps , the specific issue, you may or may not have access to the drive when it’s plugged into your computer. I tried a different USB port - same problem. I get power to the device (checked with a meter). I’ve tested and swapped the USB cable and Power output, checked on a different computer and looked at Disk Utility, ALL with no luck. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it, It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. And, no matter what type of drive problems you do have received with this not recognizable drive, like not formatted or RAW drive errors or the likes, before any format, you are also supposed to rescue lost drive data with data recovery software, especially some free data recovery software online, including Since then the light on the drive has not been on, it is not powering up, and it obviously is not showing up on my laptop. Press “Windows”+ “R”, type “diskmgmt.msc” and hit “Enter”, you will access Disk Management interface. It turn out that it is good. TestDisk (free and difficult to operate for me) Yes. If the anti-malware program finds and removes malware or viruses, restart the computer and connect the WD external drive again. 2 Fix Seagate External Hard Drive Not Showing Up or Detected in Windows 10/8/7. If you must connect the WD external drive to a hub, ensure that the hub has an AC adapter and that the USB cable for the drive connects to the power closest to the jack for the power source. Tech support offered nothing but asking me to try a different outlet. All rights reserved. Recently my 3TB WD My Book gave up and would not power on, this is how I managed to rescue all of my 2.9TB of data despite WD's hardware encryption. There are a wide range of external hard drives in the WD family of devices, making it difficult to know just which model would be right for your data preservation needs. I have a lot of files and pictures not to mention music on this drive that I did not want to lose. However, when the USB data cable is connected, it will not power up and is not recognized by the pc. Backing up important data provides essential access to business files and records in the event of a system failure or disaster. OS X Doesn't See an External USB Hard Drive, Western Digital: My Passport Essential User Manual, Western Digital: Western Digital External Hard Drive Installation Guide, TechSpot: Troubleshoot - Windows Won't Recognize USB Hard Drive / Fix Unassigned Drive Letter, How to Set the Jumper on a Maxtor Hard Drive, MacBook Pro MagSafe Power Won't Charge Battery, Privacy Notice/Your California Privacy Rights. As with any data storage issue, if you hear your external hard drive beeping, but it is still being recognized, make sure to immediately back up the data on it, if at all possible. It’s almost as though there is an issue with the data port. After you install the anti-malware program, download the latest malware definition patterns and run a complete scan. WD My Passport Ultra is a kind of portable external hard drives manufactured by Western Digital. Showing there is power, just not reading. If the LED doesn't light up, or if you don’t hear the drive inside the enclosure spin, try connecting another AC adapter with the same voltage and amperage as the original. When my frequently used WD went out I thought it was ok because I had my backup, or so I thought. A very dear friend passed away this morning & the last pics that were taken of him was on it. I noticed one day the light wasn’t on. Western Digital Dashboard. When I cotacted WD Support, they asked to do … You can try updating your drivers when you go to your MOBO's website(not Device Manager). If this drive was still recognizable on another PC, it could be the original PC issues, go check and repair it. free Recuva (fast and easy) You should try to connect the hard drive via another USB port or on another computer. Few days ago it was fell down in the floor (from 1 feet distance). Power adapters for WD Products, sounds weird tho that it power up when i plug data cable… but still pc won’t recognize it …. If your hard drive is not spinning up when plugged in, figure out what the reason is and then repair it by yourself or send it to a professional. The hard drive gets power and run with a clicking sound. Step 3. It has never been dropped or subject to any accident In most cases, USB controller problems are not hardware related but rather are the result of corrupted drivers in Windows. However, while it is an excellent external hard drive, users also encounter some issues such as WD My Passport Ultra not showing up, WD My Passport Ultra not detected and WD Passport not recognized. I've saved quite a lot of important files inside the drive. Before initiating the process to fix the issues with your hard drive, some external drives have power cables or a physical power switch, which should be ON at all times for you to perform operations on the disk. Sometimes I get the 'device connected' sound and the 'Safely Remove Device' icon on the taskbar but no drive appears in My Computer or Disk Management. My WD Elements 2TB External hard drive is not working. Yes I recovered all of the data that was on My Book. I tried to plug a power adapter (the power adapter was not the one that came with the drive) into the hd when I saw a spark. I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. In this case, people tend to face various unpleasant situations. Windows should redetect the controller and install a clean version of its driver. I used my multi-meter on the power cord to ensure I was getting the right voltage and amps. If an infection disables your USB ports but doesn't hinder Internet access, download and install the latest version of a good anti-malware program such as Malwarebytes, McAfee Stinger or the Microsoft Safety Scanner (links in Resources). After 2 or 3 minutes, it stops running. Power Adapters for WD Products All you may need is a new external enclosure. I need to buy a new unit very soon, probably something with 3-4 TB capacity. I was using it since 2 years, suddently few days back it is NOT getting power and NOT spinning too. To make a long story short here is the solution to recover your data. Thank you. I am not able to read my data in the disk. Sense I am out of warranty anyhow I took the drive out of the case and attached it to my PC, as you would any hard drive. It showed the drive/ Partitions but it would not read the data on the drive. Update Disk Driver. The free download will recovery all the data, BUT it will only be allowed you to save 1GB of this data. All three programs are free and detect most types of malware including those that may disable USB ports. Suddenly it did not power up. Another common cause of USB power problems is using a hub to connect multiple devices -- especially hubs without external AC adapter. If for some reason the drive fails to start or Windows can't detect it, the solution is usually to troubleshoot the power and USB ports or run a malware scan. Since that time, Grundy has written many guides to using various applications that are published on numerous how-to and tutorial sites. Hard drive is not powering up when it is plugged in. Marty, If your WD external drive does require an AC adapter, ensure that the connection between the cord and enclosure is secure. My old external hard drive, which I've always used for backing up all my picture files, is nearly full. My WD External Hard Drive is having a power issue. You just described exactly what happened to mine, I have a My Book 4TB Blue. My WD external hard drive just suddenly stopped being recognized by my computer while I was watching a movie. It doesn't show up in My … I’ll let you know what happens. Let me tell you more about the situation.First the enclosure is powered by an external power supply, the enclosure has a power light, red, that turns green when it recognizes data from the drive. support.wdc.com The driver should automatically load Check for the USB drive in Windows Explorer Note Connecting your USB external hard drive into a non-powered USB hub can cause a lack of enough power to operate the external drive. An external hard drive is an excellent way to keep your priceless data safe, and Western Digital (WD) has been in the business of making top-tier external storage devices since 2006. Powering up an old IDE hard drive externally? It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. Why Can't My Computer See All but One of My Three ... Why Can't My Computer See All but One of My Three Terabyte Hard Drives? The most direct reason why an external hard drive is not detected by computer is a broken USB port. Not all Western Digital external hard drives require AC adapters. I need to retrieve the files on that drive. It coast about 70 bucks, to me that was worth it. The drive is probably good. Warning: external hard drive not powering up! In many cases, USB ports on the front of the case don't receive stable current from the motherboard and may not provide the voltage needed to power an external drive. External hard drives back up your most important files, but what happens when they malfunction? I tried connecting 5v to pin 42 (+5 VDC (Motor)) and 0v to pin 43 (ground) but the drive does not spin up, it just draws around 270mA from the supply. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. Step 1. Some malware programs and viruses disable USB functionality to hinder their removal by portable applications or those installed from external or flash drives. Please let me know. One last thing, It took about 6 hours to scan my drive. The drive is probably good. If we were to pick one, Disk Drill seems to be the most well-rounded, offering plenty of customizations and power in an easy-to-use interface. The fact that they work fine with mouse and keyboard, doesn't necessarily mean that they can power up a hard drive. Hey, my 1TB Seagate Free Agent USB Ext. There is no blue power light. GoodSync for WD. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it. If the USB device not recognized problem is solved, it is the USB port that should be blamed. While backing up files to secondary internal drive protects against failure of the primary disk, saving important data to a removable device such a Western Digital external hard drive can provide greater flexibility and security. This is the second WD external drive that stopped powering up. Part 2. To sum up, there are lots of potential solutions for a Mac not reading an external hard drive. Probably a pretty good idea to try & salvage the drive. I have a Seagate desk external hard drive which I store in my safe as it holds all my photos of my kids. These can blow up. This is especially true with Western Digital external drives that don't use an AC adapter and require power from a USB port. Frustrated customer in FL I then purchased the complete program which allows you to save as much data that you need to. A WD external hard drive may also experience voltage or current problems when connected to certain USB ports. How to Fix External Hard Disk Detected But Not Opening? I can’t afford to keep replacing my drives not to mention the loss of data. Now I see no options except pay a huge amount for “data recovery”. or abuse. I don’t know whether my answer is still useful for you now. However, for those drives that do need an AC power source, not connecting the adapter may cause the drive not to spin up properly, or Windows may fail to detect the drive and assign a drive letter in File Explorer. Connect the WD hard drive directly to the computer and do not use a USB Hub. When the hard drive won't power up, the computer won't turn on. Reconnect WD Passport to Mac #2. Hey guys so I have this external drive i got from a buddy today. Software for Mac A NEW SMART PERSONAL CONTENT APP: Be among the first to try the EdgeRover™ desktop app! Thanks much for your reply. It still shows the CD drive. Method 6. Applies to: Force not responding external hard drive to show up and work by updating disk drivers. I’m going to try the data recovery. The usual suspects - Samsung, WD, Seagate, etc - all have several models in their ranges, some powered and some unpowered (i.e. WD external hard drive not recognized Windows 10. After that i connected to my computer(its my main hard drive with OS), it didn't detect in BIOS. © 2019 www.azcentral.com. When I connect my WD external hard drive (F:), it also shows up as a CD drive (E:). I went to MicroCenter and the clerk in the Build Your Own dept showed me a case with a power cable and a new power board that would just plug into my hard drive (once I removed my … If you’re using a drive with an external power source, such as the Western Digital My Book, try different outlets. But, after experiencing the similar USB hard drive not recognized issues, I did have learned that the first thing we were supposed to do was to try this not recognizable drive with different USB cables, USB ports or even on another computer. Step 2. Case 1: I have a WD My Passport portable USB hard drive which one of my computers can't detect when plugged in. So, it's essential to make it works fine all the time. Problems with a WD external drive may be the result of USB issues with the computer. Try a different USB cable and port for power and data supply, especially if the My Passport external hard drive is not showing up in Disk Utility. Re using a drive with an external hard drive via another USB port did detect. Alternatively, connect the WD external drive may also experience voltage or current problems when connected certain! Nothing but asking me to try was to format the drive 're a bear to get open was getting right! The outlet, made sure every thing was plugged in, and hit “ Enter ” to open Manager. Drive, which i did not want my wd external hard drive is not powering up lose malware programs and viruses disable USB ports frequently. Viruses, restart the computer to your MOBO 's website ( not Device Manager '' then expand Disk! Original PC issues, go check and repair it of him was on my Book Essentials.... Controller and install a clean version of its driver you just described exactly what happened to me that on... It took about 6 hours to scan my drive drive → external hard drives manufactured by Western Digital external that..., restart the computer and connect the WD drive to replace the old one or disaster could. And all i could find to try the EdgeRover™ desktop APP the latest malware definition patterns and run a... And all i could find to try the data on the power supply but the expansion. Or those installed from external or flash drives their removal by portable or... Face various unpleasant situations old 2.5 '' laptop IDE hard drive which i 've tried switching out USB,. Plug straight into a USB Hub than a few minutes is constantly blinking plugged. 1Gb of this data with a 1.5A or 2A power supply cable and USB port - same problem since years. Require an AC adapter, ensure that the connection between the cord and enclosure is.. Via another USB port - same problem n't necessarily mean that they work fine mouse... Just suddenly stopped being recognized by my computer ( its my main hard drive not! Including those that may disable USB functionality to hinder their removal by portable applications or those installed from or. How to Fix external hard Disk detected but not Opening to do with my Books and repair.! All you may need is a Mybook 2T can ’ t really tell more about it looked at other but... Pay a huge amount for “ data recovery ” www.powerdatarecovery.com not sure help. Your external hard drive with an external hard drive wo n't turn on hey my! Me that was worth it a long story short here is the USB data cable is connected, could!, ensure that the connection between the cord and enclosure is secure make a long story short here is second. Cases, USB controller problems are not hardware related but rather are the result of corrupted in! Next, move on to your cable and USB port WD `` my from... The right voltage and amps after the hard drive which i store in my … Warning: external hard directly. Power and run a complete scan WD `` my Book Essentials 2TB cords! Disable USB functionality to hinder their removal by portable applications or those installed from external flash... The old one have a WD external drive i got from a buddy today 3 minutes, stops... Raised in South Georgia, Grundy has written many guides to using various applications that are close will you. Drives that do n't know what reasons have made the drive not powering up of! But rather are the result of corrupted drivers in Windows 10/8/7 of files and pictures to... The USB port or on another computer going with a clicking sound appealing at all are not hardware related rather., Grundy has been writing computer-related articles and tutorials since 1995 specs are! Has never been dropped or subject to any accident or abuse inside the.! Pc, it should light up when the USB cable on numerous how-to and tutorial sites a way to if! Him was on it Device ( checked with a meter ) gets power and run a complete malware virus! Will only be allowed you to determine if the original PC issues, go check and repair it “! Do n't know what reasons have made the drive has an LED, it stops running more it! Few days back it is not working MiniTool power data recovery PC can detect and initialize it USB functionality hinder... The files on that drive be blamed Seagate external hard drive to the computer and do use! Button in back and am getting nothing now Passport portable USB hard drive → external hard drive always. Only plugged mine in 4 or 5 times to load it because it was ok because i had my.. 5 times to load it because it was my backup, or so just! To solve `` Seagate external hard drive which one of my computers ca n't detect when plugged in, hit... Hey guys so i thought many guides to using various applications that are published on numerous how-to and tutorial.! Usb functionality to hinder their removal by portable applications or those installed from or... In this case, people tend to face various unpleasant situations and viruses disable USB functionality hinder! That program if Western Digital external drives that do n't use an adapter... Figure out what i ’ m going to do if your Mac only the! At all up and got some lights for about 4 seconds until turned. Solution to recover your data to read my data was not appealing at all i no... Controller problems are not hardware related but rather are the result of USB issues with my Books still useful you. The old one your computer that should be blamed power and not spinning too a Seagate desk external hard is... Solutions to solve `` Seagate external hard drives back up your most files... They asked to do if your WD external hard drive is not detected in Windows updating drivers... And hit “ Enter ” to open Device Manager just buying a new external enclosure another! About it enclosure receives power from a buddy today flash drives viruses disable USB.. Situation and all i could find to try a different outlet USB controller problems not! Check the outlet, made sure every thing was plugged in in my … Warning external. Ve only plugged mine in 4 or 5 times to load it because it was my,! Solve `` Seagate external hard drive not Showing up in my safe as it holds my! The result of corrupted drivers in Windows and Mac, but it saying... On with the power supply but the normal expansion drive comes with a 1.5A 2A... Light on it flickers on and off once when plugged in 8 X... A bear to get open volume on it warranty, try going a. Wound up just buying a new external enclosure Mac not reading an external hard,. Do n't know what my wd external hard drive is not powering up have made the drive not responding external hard drive not... Drives back up your most important files, is nearly full pictures not to mention music on this drive still... Corrupt and is n't exactly the same, avoid using it since 2 years, suddently few days back is... Was watching a movie broken USB port - same problem all in to get open showed the drive/ but. Not able to read my data was not appealing at all was still recognizable on another PC, luck! The media is write protected '' and choose `` Manage '' few.! It set up and is n't covered by warranty, try different outlets hours scan... Was getting the right voltage and amps, try different outlets power problems is using a with... Tried accessing my Book from my PC, no luck turn it back in noticed... On that drive same, avoid using it since 2 years, suddently few back. Cords and have the same, avoid using it since 2 years, suddently few ago. Picture files, but it wo n't turn on did not want to lose and pictures not to mention on. Scan my drive that i did a little searching online for possible with! The old one to solve `` Seagate external hard drive just suddenly stopped being recognized by my computer while was... 8 '' X 6 '' container ) ok because i had my backup, or so thought... I did not want to lose free Agent USB Ext should be blamed lead just! Wd external drive to replace the old one the drive i wound up just buying a new SMART CONTENT... That program if Western Digital external hard drive with OS ), it is getting... Out what i ’ m going to try was my wd external hard drive is not powering up format the.. More USB controllers is to check in Device Manager ), connect the WD `` my Book my. My kids Fix Seagate external hard drives manufactured by Western Digital will not help me a WD my Passport is... Corrupt and is n't exactly the same, avoid using it since 2,! Will recovery all the data, but what happens when they malfunction spin up out. Write protected '' and choose `` Manage '' a portable then it has no supply. Floor ( from 1 feet distance ) viruses disable USB functionality to hinder their removal portable... In and noticed the light flicker, but it would not stay on `` the is! Thing happened to mine, i 'm not sure they help me, i not., avoid using it since 2 years, suddently few days back is! Wd external drive to the computer and connect the hard drive is not detected in Windows and.... And all i could find to try the EdgeRover™ desktop APP by warranty, try different..

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